Shipping & Returns

POSTAGE COSTS

Our postage fee is simple and unlike most of our competitors we do not 'mark up' postage costs for additional profit:

Orders up to $300 - $9.95

Over $300 - FREE 

DELIVERY  

We aim to process all orders and dispatch within 24 hours of the order being placed. You will be notified by email once the order is processed and again once dispatched.

At TechTide we ship from many distribution centres around Australia, if your item is in stock it can usually be dispatched the same day as your payment has been processed and should arrive at your delivery address between 1-3 days later for Metro areas and between 2 - 6 days later for non Metro areas. We ship using various reputable shipping companies and will require someone to be at the delivery address during normal business hours, to sign for the package.

Because your order is shipped via courier, it may be useful for you to have the package delivered to your office address if you cannot be home during normal working hours. For this reason also we cannot ship to a P.O. Box. For remote locations we advise making arrangements at a local store to accept delivery on your behalf. 

REFUND AND RETURN POLICY

STATUTORY RIGHTS

No part of the Refunds and Returns Policy is intended to limit any rights or remedies customers may have under the Australian Consumer Law (ACL) or equivalent State and Territory legislation.

CHANGE OF MIND

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order. In the exceptional case a 'change of mind' refund is permitted we reserve the right to charge 15% of the invoice value of the goods as a restocking fee.

RETURN OF FAULTY GOODS (Under Warranty)

BEFORE returning any faulty goods to us you must initiate a return / warranty claim with our service department by emailing us at support@techtide.com.au. You must provide the order number for products you have purchased and provide the faulty item's serial number (for those items that have a serial number) and as much information as possible about the fault / problem. Where appropriate, we will issue you with a Return Authorisation Number (RA Number) and provide you with instructions on returning the faulty item. The RA Number is generally valid for 7 days from the date of issue, in which time the faulty goods need to be received by our service centre. If the faulty goods may not be returned within 7 days please advise us as soon as possible so that we can contact and advise the service centre to take steps to ensure the goods are not rejected at delivery. The RA Number MUST be clearly displayed on the return package. Any goods returned without an RA Number will be not accepted and shipped back to you at your expense. Depending on the item we may require that it is returned with all original accessories (i.e. Power supply, cables, I/O shields, controllers, adapters, etc) to enable the faulty goods to be properly tested for the specified fault. The service centre reserve the right to reject incomplete or poorly packaged items where poor packaging may have resulted in damage to the item.

A refund for the amount paid for the item or a replacement item will be provided at our discretion for any goods returned under Express Store Warranty where the Express Store Warranty provide a remedy over and above the rights you have under Statutory Warranty provided for by the ACL. For claims under Statutory Warranty your rights are as provided by the ACL depending on whether the goods have suffered a major or a minor failure. A refund or replacement item will only be issued once the faulty item has been received and tested for the specific fault / problem specified in the Return / Warranty Claim and found to be faulty.

If a product is sold in a bundle with another product only the faulty product will be replaced or refunded with the non-faulty products valued at the individual product price as at the time of the purchase.

DEAD-ON-ARRIVAL (DOA) PRODUCTS

You must go through Return / Warranty Claim procedure outlined above in order for us to process your return / warranty claim. If the item is found faulty, we will either replace the item or refund the full amount of the order based on your choice. To ensure expedient handling of your DOA return please initiate the DOA return within 7 days of receiving the product.

WARRANTY


All products sold by TechTide are genuine Australian market goods purchased directly from Australian based manufacturers and distributors and as such come with a full Australian Manufacturer’s Warranty. Some products could have an Extended Manufacturer Warranty, please contact the product manufacturer for Extended Manufacturer Warranty details. As provided by the ACL it is up to you as the consumer to decide whether to deal with us or directly with the manufacturer with respect to your warranty claim under Statutory Warranty. However, where the manufacturer has a service centre network in Australia you may find it more efficient to handle the warranty claim directly with the manufacturer as we may not have the facilities or the expertise to test the product for the specified fault and would ultimately have to return the product to our supplier who may in turn need to return it to the manufacturer for testing and dealing directly with the manufacturer will avoid the delay of the product being handled through the entire supply chain. This process may add up to 4 weeks of extra handling time.

DATA LOSS

TechTide does not accept any responsibility for any data loss caused by the product purchased from us.

Terms and conditions are subject to change from time to time and without prior notice. It is your responsibility to review the terms and conditions prior to placing orders on the website.
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