Microsoft Surface Go - Total 4Year Warranty Upgrade with Accidental Damage Protection (2 Claims)

SKU HN9-00065

Microsoft Complete Extended Service Plan

Surface Pro in laptop mode with start screen, facing right and with a security protection icon in the background.

Protect your investment and stay productive. Get up to four years extended coverage, accident protection, and expert support for your company’s Surface devices.

Protect your investment

Extend the life of your Surface

Protect your investment to keep your Surface working for you. Microsoft Complete extends your device coverage for hardware defects or malfunctions for up to four years. Have an issue? With quick shipping options, we make it easy to minimise downtime.

Protect your device

Accidents happen. With Microsoft Complete, you get three or four years of accidental damage protection - even following drops and spills. Microsoft Complete provides solutions and tools to keep your secure business information safe.

Get expert help

No one knows your Surface better than Microsoft. Get expert technical support from anywhere to help you get the most out of your Surface.

Stay productive

At Microsoft, we know how much your time matters. Microsoft Complete helps get you set up and loving your device. If anything happens, we get you going right away.

Compare service plans

Explore five available device service plans below.
Standard Extended Hardware Service Plan Microsoft Complete for Business
Warranty Coverage Included With purchase With purchase
Plan duration Varies by country (1-2 years) 3 or 4 years 3 or 4 years
Activation Activated from the day the customer receives the device Up to 45 days can be added from the date of purchase Up to 45 days can be added from the date of purchase
Exchange Timeline (business days) 5-8 (varies by country) 3-5 (varies by country) 3-5 (varies by country)
Manufacturing defects for your Surface devices including battery life X X X
Coverage for drops, spills, power surges, etc. Feature not available Feature not available X
Surface set-up support 90 days 90 days 3-4 years
Surface data eraser tool X X X
Prepaid shipping X X X
Advanced exchange Feature not available X X
Microsoft Store exchange Feature not available X X

Absolute Data & Device Security

Absolute Data & Device Security (sold separately) allows your organisation to persistently track and protect all of your endpoints from a single cloud-based console. In the event of loss or theft, Absolute Data & Device Security can help track and recover your devices. You can remotely manage and protect Surface to ensure and prove that endpoint IT compliance processes are properly implemented and enforced.

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