Microsoft Surface Book - Total 3 Year Warranty + Next Business Day + Accidental Damage Protection (2 Claims)
Microsoft Complete Extended Service Plan
Extend the life of your Surface
Protect your investment to keep your Surface working for you. Microsoft Complete extends your device coverage for hardware defects or malfunctions for up to four years. Have an issue? With quick shipping options, we make it easy to minimise downtime.
Protect your device
Accidents happen. With Microsoft Complete, you get three or four years of accidental damage protection - even following drops and spills. Microsoft Complete provides solutions and tools to keep your secure business information safe.
Get expert help
No one knows your Surface better than Microsoft. Get expert technical support from anywhere to help you get the most out of your Surface.
At Microsoft, we know how much your time matters. Microsoft Complete helps get you set up and loving your device. If anything happens, we get you going right away.
|Standard||Extended Hardware Service Plan||Microsoft Complete for Business|
|Warranty Coverage||Included||With purchase||With purchase|
|Plan duration||Varies by country (1-2 years)||3 or 4 years||3 or 4 years|
|Activation||Activated from the day the customer receives the device||Up to 45 days can be added from the date of purchase||Up to 45 days can be added from the date of purchase|
|Exchange Timeline (business days)||5-8 (varies by country)||3-5 (varies by country)||3-5 (varies by country)|
|Manufacturing defects for your Surface devices including battery life||X||X||X|
|Coverage for drops, spills, power surges, etc.||Feature not available||Feature not available||X|
|Surface set-up support||90 days||90 days||3-4 years|
|Surface data eraser tool||X||X||X|
|Advanced exchange||Feature not available||X||X|
|Microsoft Store exchange||Feature not available||X||X|